Service Design Workshops in China

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Service Design Workshops in China Christina was invited to run two service design workshops in China at User Friendly 2015 , – UXPA China’s annual conference. At the first workshop Christina introduced methods and techniques being used commonly for service design including semi-structured depth interviews, observation and participation, co-creation workshops, service safari and experience prototyping, etc. The participants

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Short Course: Introduction to Service Design

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We are pleased to announce a short course: Introduction to Service Design. This is part of a vibrant and innovative programme offered by University of West London for practitioners and graduates with an interest in any aspect of user experience. The course will be held at UWL’s Sociotechnical Centre for Internationalisation and User Experience on 28-29

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BCS Sociotechnical Group lecture on service design

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Christina is giving a talk about service design on the 9th of May at BCS, the Chartered Institute for IT in central London. Title of the talk: Service Design Commercial Success Abstract: Designing digital products that are both enjoyable to use and also profitable in a competitive marketplace has never been easy. In the past

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